Privacy Policy

Information We Collect

We collect the following categories of information:

• Contact information — such as your name, business name, email address, mailing address, and phone number.
• Service request information — details you or your business submit through our website, forms, or direct communications with us.
• Appointment and scheduling details — dates, times, service types, and related notes exchanged when Atlas Receptionist books, confirms, reschedules, or cancels an appointment.
• Call and message interaction data — call metadata, call recordings or transcripts (where applicable and permitted by law), SMS and chat message content, and opt-in/opt-out status for messaging.
• Technical information — IP address, browser and device type, general location inferred from IP address, pages visited, and similar log data collected automatically through cookies or comparable technologies.

How We Use Information

We use the information we collect to:

• Operate the Atlas Receptionist AI receptionist service, including answering calls and messages, scheduling appointments, and sending confirmations and reminders.
• Provide customer care, respond to inquiries, and support service requests.
• Send notifications relevant to a service request, appointment, or account.
• Maintain security, detect and prevent fraud or abuse, and protect the integrity of our Services.
• Improve the reliability, accuracy, and quality of our Services.

Service Providers and Legal Disclosures

We share information with third-party service providers — including telephony, messaging, cloud infrastructure, and AI service providers — solely as necessary to deliver the Services on our behalf. These providers are only permitted to use the information to perform services for Zaya.

We may also disclose information where required to comply with applicable law, regulation, legal process, or a valid governmental request, or where necessary to protect the rights, property, or safety of Zaya, our customers, or others.

We do not sell personal information, and we do not share personal information with third parties for their own independent marketing or promotional purposes.

SMS Communications

If you interact with Atlas Receptionist or a Zaya customer over SMS, the following applies to text messaging data:

• Mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes.
• SMS opt-in consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
• Information may be shared with service providers only as necessary to deliver the requested messaging service and to comply with applicable law.
• Reply STOP at any time to opt out of further messages, or HELP for assistance.
• Message and data rates may apply.
• Message frequency varies based on your service requests and appointments.

Data Retention and Security

We retain information for as long as necessary to provide the Services, fulfill the purposes described in this Policy, and comply with our legal and contractual obligations. We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, or opt out of SMS communications, by contacting us at [email protected] or by replying STOP to any text message. Depending on your location, you may have additional rights under applicable privacy law; we will respond to verifiable requests as required by law.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at [email protected] so we can address it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above. Continued use of our Services after changes take effect constitutes acceptance of the updated Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].